Tyremax CTM
Helpdesk Snapshot
Global Cloud Helpdesk · ANZ Technology · UBT
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Performance Indicators
Median Time to Resolve
Service Requests
—
hours
Median Time to Resolve
Incidents
—
hours
Tickets Meeting
Response Target (SLA)
—
of eligible tickets
Tickets Meeting
Resolution Target (SLA)
—
of eligible tickets
Total Tickets Logged
Service Request Tickets
—
Tickets Opened Monthly
SLA Performance by Month
Ticket Breakdown
Category & User Analysis
Global Cloud Helpdesk · ANZ Technology · UBT
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Upload the CSV export from your ticketing system to generate the breakdown report.
Top Tickets by Category & Top Users
Ticket Breakdown by Client
Tyremax ANZ — Total
—
tickets
Tyremax ANZ — Incidents
—
tickets
Tyremax ANZ — Service Requests
—
tickets
TyreConnect — Total
—
tickets
TyreConnect — Incidents
—
tickets
TyreConnect — Service Requests
—
tickets
Escalations to Tyremax Suppliers / Internal Teams
Internal Tickets — System Trend (% of Total Escalations)
System counts based on keyword matching in ticket summaries. Counts may vary from exact system reporting.
SLA Performance Detail
Ticket Breakdown - Tyremax
Tyremax Suppliers Analysis
Tyremax Suppliers Agent · Internal Escalations · UBT
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No data loaded
Upload the CSV export from your ticketing system to generate the Tyremax breakdown.
Top Tickets by Category & Top Users
Ticket Breakdown by Client
Tyremax ANZ — Total
—
tickets
Tyremax ANZ — Incidents
—
tickets
Tyremax ANZ — Service Requests
—
tickets
TyreConnect — Total
—
tickets
TyreConnect — Incidents
—
tickets
TyreConnect — Service Requests
—
tickets
SLA Performance Detail